How to Improve CSAT & NPS Based on Customer Type

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Published at : March 13, 2022
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Here's how to improve your CSAT (Customer Satisfaction Survey) and NPS (Net Promoter Score) scores depending on these 4 types of customers. This will help Customer Service Representatives get their performance bonus.

#nps #csat #bpo #callcenter #csr

00:00 Types of customers
00:29 1. Happy customers
01:07 2. So-so customers
03:52 3. Unhappy CS with good reason
07:28 4. Unhappy CS w/o good reason
08:54 5. CSAT & NPS reminders How to Improve CSAT & NPS Based on Customer Type
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